Account Info, Ordering, & Fulfillment FAQs

Account & Ordering

Are you a direct brand now? What about distribution?

In order to protect the brand and our brick & mortar partners, Urban Moonshine is again a direct fulfillment brand. 

We are working with some select regional distributors, and are always welcome to inquiries or suggestions should direct fulfillment not be an option for you.

We can also accept orders placed on Order Dog, for fulfillment from the brand.

How do I get a wholesale account?

Please apply here, or access the application directly from our site:

How do I order?

With the relaunch, we ask that all customers apply for an account on our wholesale site, a quick and easy step that will allow us to import your information into our new system. Please apply here.

Once you have applied and been accepted, you will be sent an email inviting you to shop the wholesale site, noting that you must login with the email on record to see wholesale pricing. To complete login, a six digit pin will be emailed to you (this verification step is instead of password entry).

Click the "Go to Store" orange button.

You will then be on the site with wholesale pricing visible and you can proceed to shop as you would any other site. We recommend the "Quick Order Form" to enter quantities without having to move between product pages, where you can “add all” to the cart at one time!

Proceed to checkout and payment from the cart icon in the upper right corner when your order is complete!

I’m on the website and see MSRP - not wholesale. What did I do wrong?

While anyone can login to our wholesale site, only customers associated with an approved company on file will see wholesale pricing. Please make sure that you are logging into the site (a six-digit verification pin completes the process) and that you are using the contact associated with your store.

Help! My email is not associated with my store so I can’t order at the correct pricing!

No worries - just email and request that we add your email to the account. You can also ask the contact on file to login to your account and add your email address.

What payment do you take?

We take payment by credit card to complete and process your order. We can also accept payment by ACH transfer. 

Where is my invoice?

An email confirmation will be sent to the account’s contact on file when an order is fulfilled. Within this confirmation email, is a link to download the order’s invoice as a PDF.

How do I apply for terms?

Please email to request NET30 payment terms on your account.

What is your MOQ?

While we don’t have a MOQ for wholesale orders, orders of $250 and higher qualify for free shipping.

Shipping & Fulfillment

How much does shipping cost?

We charge weight and location based shipping rates for orders under our $250 free shipping minimum. Shipping will be automatically calculated at checkout.

When will my order ship from Urban Moonshine?

We ship orders on regular business days (Monday-Friday: 9am-5pm CT) from Indianapolis, IN. Please note that we do not ship on Saturday or Sunday and orders are generally shipped within 1-2 business days. Higher volume times such as during promotions and holidays may impact and delay processing times.

How long will it take for my order to arrive?

We ship all wholesale orders by UPS small parcel ground. Depending on location, transit time is generally 2-5 business days. Shipping details and tracking information will be sent via email once your order is shipped.

Can I add an item to my order after it has been placed?

Unfortunately, we cannot accommodate add-ons after your order is confirmed as we ship your order very quickly after it is placed.  If you realize you’ve forgotten to order something, we recommend placing a second order.

My package arrived damaged; what do I do?

Please email with 'damage' in the subject line along with your order # and a photo of the damaged box, and we will be happy to assist you with this matter.

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