Account Info, Ordering, & Fulfillment FAQs

In order to protect the brand and our brick & mortar partners, Urban Moonshine is again a direct fulfillment brand. 

We are working with some select regional distributors, and are always welcome to inquiries or suggestions should direct fulfillment not be an option for you.

We can also accept orders placed on Order Dog, for fulfillment from the brand.

Please apply here, or access the application directly from our site: wholesale.urbanmoonshine.com/apply.

With the relaunch, we ask that all customers apply for an account on our wholesale site, a quick and easy step that will allow us to import your information into our new system. Please apply here.

Once you have applied and been accepted, you will be sent an email inviting you to shop the wholesale site, noting that you must login with the email on record to see wholesale pricing. To complete login, a six digit pin will be emailed to you (this verification step is instead of password entry).

Click the "Go to Store" orange button.

You will then be on the site with wholesale pricing visible and you can proceed to shop as you would any other site. We recommend the "Quick Order Form" to enter quantities without having to move between product pages, where you can “add all” to the cart at one time!

Proceed to checkout and payment from the cart icon in the upper right corner when your order is complete!

While anyone can login to our wholesale site, only customers associated with an approved company on file will see wholesale pricing. Please make sure that you are logging into the site (a six-digit verification pin completes the process) and that you are using the contact associated with your store.

No worries - just email sales@urbanmoonshine.com and request that we add your email to the account. You can also ask the contact on file to login to your account and add your email address.

We take payment by credit card to complete and process your order. We can also accept payment by ACH transfer. 

An email confirmation will be sent to the account’s contact on file when an order is fulfilled. Within this confirmation email, is a link to download the order’s invoice as a PDF.

Please email sales@urbanmoonshine.com to request NET30 payment terms on your account.

While we don’t have a MOQ for wholesale orders, orders of $250 and higher qualify for free shipping.